Legal information

Standard cancellation policy

We understand that your plans can change, which is why we've put in place flexible, waterproof cancellation conditions to give you maximum peace of mind.

• - You can cancel your reservation free of charge up to 14 days before the scheduled arrival date. No fee will be charged.

• - If you cancel between 14 and 2 days before the date of your stay, you will receive a voucher for the full value of your stay. This voucher is valid for 1 year.

• - Cancellations made less than 48 hours before the scheduled arrival date will be subject to a charge of 100% of the total amount of the stay booked. In the event of a no-show, the full amount of the stay booked will also be charged.
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Group cancellation policy (from 5 tents)

We understand that your plans can change, which is why we've put in place flexible, waterproof cancellation conditions to give you maximum peace of mind.

• - You can cancel your reservation free of charge up to 30 days before the scheduled arrival date. No fee will be charged.

• - In the event of cancellation between 30 and 14 days before the date of your stay, you will receive a voucher for the full value of your stay. This voucher is valid for 1 year.

• - Cancellations made less than 14 days before the scheduled arrival date will be subject to a charge of 100% of the total amount of the stay booked. In the event of a no-show, the full amount of the stay booked will also be charged.
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Waterproof conditions

We understand that it's pleasant to enjoy our facilities in the sunshine, so Greenfields reserves the right in the event of an "orange" or "red"¨* weather alert, bad weather, strong winds or storms in Durbuy, to postpone your stay without charge (within the current 12 months). If postponement is not possible, the full amount of your stay will be refunded. No other compensation may be claimed.

* Alerts issued by the Royal Belgian Meteorological Institute are communicated up to 24 hours before the onset of weather phenomena. You can find all the information on this subject at: https://www.meteo.be/fr/meteo/avertissements/explications-avertissements

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